Case study · Manufacturing · A mid-size manufacturer · Gujarat

Procurement approvals that took a week now clear in a day.

We mapped a tangled procurement process, simplified it, and automated the approvals, so materials arrive on time without the chase.

1wk→1d
Approval time
−70%
Manual follow-up
3
Systems connected
0
Lost requests

The challenge

Approvals lived in inboxes and got stuck.

Purchase requests moved by email and WhatsApp, waiting on whoever was free to approve. Nobody could see status, and urgent materials stalled behind routine ones.

Production planning suffered because procurement was a black box.

What we built

A routed, rules-based approval flow.

We redesigned the process, then built a no-code approval app on AppSheet: requests capture once, route by value and category, escalate if they stall, and convert to purchase orders, automated with n8n and WhatsApp Business.

Everything is visible on a Power BI dashboard, connected to accounting and inventory.

The results

What changed.

✓
Approvals in a day

Requests clear in hours, not a week of chasing.

✓
Full visibility

Every request has a status and an owner.

✓
On-time materials

Production stops waiting on procurement.

Tools we used

AppSheetn8nWhatsApp BusinessMicrosoft Power BIGoogle Sheets
For the first time we can see exactly where every purchase request is. Approvals stopped being a bottleneck.
Plant Head · Manufacturing

FAQ

Questions, answered.

How do you speed up procurement approvals in manufacturing?

SutraSarthi redesigns the approval process and builds a routed, rules-based approval app, so purchase requests capture once, route by value and category, and escalate if they stall, cutting approval time from about a week to a day.

What usually causes procurement delays?

Approvals living in inboxes and WhatsApp with no owner or status, so urgent materials stall behind routine ones. A routed workflow with clear ownership and escalation fixes that.

Can purchase requests convert to purchase orders automatically?

Yes. Approved requests convert to POs automatically and connect to accounting and inventory, so procurement stops being manual re-entry.

How do you give visibility into pending purchase requests?

Every request has a status and an owner on a dashboard, so procurement is no longer a black box and production stops waiting on it.

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